Shipping Policy
Every Viper bat is made to order in Bow, Washington. Here's how long that takes, how we ship it, and what to expect if you live outside the United States.
Production Time
Production time is the time to build your bat. It does not include shipping time.
| Production option | Time to build |
|---|---|
| Standard Production | 1 - 2 weeks |
| Express Production | 5 business days |
| Priority Production | 3 business days |
Ready-to-ship bats (like our Platinum Series) skip production and ship sooner.
Shipping Within the United States
- Orders ship with FedEx (Ground or Home Delivery), and you'll get tracking by email when your order ships.
- Please double-check your address. FedEx charges us $17.50 to correct a wrong address, and that charge is passed on to you.
International Orders
We currently ship to Canada, Mexico and Australia with USPS Priority Mail International. Your package is handed to your country's postal service for final delivery, and tracking may update less often once it leaves the U.S. Live somewhere else? Contact us and we'll see what we can do.
- Import duties, taxes (such as GST, HST, VAT or IVA) and customs or brokerage fees are not included in your product price or shipping charge.
- These charges are set by your country, not by Viper Bats. We can't predict or control them. They're usually collected by the carrier or post office before or at delivery.
- If a carrier bills Viper Bats for duties, taxes or fees on your shipment (for example, because they weren't paid at delivery), you agree to pay us back for those charges.
- We list the real value of every shipment on the customs form. We can't mark orders as gifts or list a lower value.
Refused or Unclaimed International Packages
If an international package is refused, isn't picked up, or comes back because duties or taxes weren't paid, the carrier returns it to us and charges us for the return. Because every bat is custom made, these orders can't be refunded. We'll hold your bat and send it again once the return charges, any charges billed to us, and the new shipping cost are paid.
Faster International Shipping
Need it faster? Contact us before you order and we can quote FedEx International. Duties and taxes still apply, and the carrier will bill them to you. We'll ask you to confirm by email that you'll pay them before we ship.
Lost or Damaged Packages
- Tell us right away if your tracking hasn't updated in a while or your package arrives damaged (please keep the box and take photos). We'll open a claim with the carrier.
- If the carrier confirms a package is lost, we'll replace it. International replacements ship by USPS Priority Mail International. Duties and taxes on the replacement are the buyer's responsibility, just like the original order.
- Warranty replacements follow our Warranty terms. Shipping outside the continental U.S. is paid by the customer.
Questions?
Email sales@viperbats.com or call 360-707-2685.
Last updated October 29, 2026